Optus is the biggest cack of a company I have ever experienced. I have had the really bad days thanks to their non existence customer services. I’m clearly over them, and I wish there was a substitute company out there where I could devote my services and phone connection to, but unfortunately there is little alternative outside the other blood sucking company Telstra. I’ve always wondered why people who work for these phone companies are sooooo slack and so bad at well… using the phone. You can never get a straight answer, or a proper explaination. You just have to keep repeating yourself and talking to some nong head across the other side of the world, and allowing him to speak over you while you at first patiently try to emphatise with his cultural conflicts. But then you find yourself getting angrier and angrier as he still doesnt understand you and still insists in ‘being sorry, but there’s nothing (i) can do’.
Seriously Optus, just freakin grow up, and take responsibility for your own actions. Stop palming customers around from one department to the next. Do you like the fact that we hate your guts and cant wait for there to be an alternative so we can leave your ass!?
So common get with the program!
godess
xox
try vodafone